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0208 561 4501

Privacy Policy

Our Company

shop4lamps.co.uk is the ecommerce website domain of Multi-lite UK Limited, part of the Multi-lite Group. All sales transactions and Terms and Conditions are handled by Multi-lite UK Limited.

Registered company details

Multi-lite UK Limited is registered in Great Britain and Wales Co. Number. 6062151

Address: 15 Airlinks, Spitfire Way, Heston, Middlesex TW5 9NR

Telephone: 0208 561 4501

Fax: 0208 561 8041

Email: sales@multi-lite.co.uk

Our Ecommerce site Shop4Lamps.co.uk is owned and managed by Multi-lite UK Limited. All trading and terms are handled by Multi-lite UK Limited.

Privacy Policy when using our site shop4lamps -

How safe are my transactions?

Shop4lamps and Multi-lite UK Limited take the security of your details very seriously. We partner industry leading companies handling encryption methods to deter would-be hackers. You will see the encrypted symbol to identify which pages of our site are using secure encryption software. Our team will never ask for your card information via phone, email or SMS – if you receive a request for this information please report this to our team immediately on 0208 561 4501.

All payments are redirected to 3rd Party Payment Encrypted Portal to collect payment for your transaction unless a credit account has been authorised for use on our site.

What information do you collect about me and why?

Shop4lamps and Multi-lite UK Limited (S4L) handle your order and supply your goods, they are the data controller of information that you provide when you order goods.

S4L provide peace of mind for safe, quick and simple payment methods via a 3rd party payment portal using encryption security.

S4L are able to provide credit account terms, subject to status, and arranges other financial services products and is the data controller of information you provide when you request a credit account or other financial services products.

S4L will use the information you give us:
From time to time we may access publically available information relating to you on the internet (for example on social media websites) to assist in fraud prevention, for identity verification and for marketing.

Credit Applications for Trade Accounts

We are happy to work with Trade Customers and would consider offering credit terms on the receipt of an application form request.

If your business wishes to apply for a trade credit account with S4L, our team will search your record at a credit reference agency or agencies that will supply us with credit information as well as information from the electoral register. S4L use credit-scoring methods to assess your application and to verify your identity.

Once a trade account is agreed, a formal letter of approval and the terms of the trade account will be supplied by S4L as confirmation. Until this point, all orders will be supplied with prepayment of goods in full prior to shipment.

Periodically S4L will search your records with the credit reference agencies so they can manage your account and take further decisions about credit. These searches will not be available to other lenders for credit assessment purposes.

S4L may pass your information to other Group Companies and third parties for debtor tracing and debt recovery purposes.

Fraud Prevention

We are committed to detecting and preventing fraud and we use a variety of fraud prevention tools.

S4L may also use the information you have given, and if you are accessing our websites, for the purpose of detecting fraudulent activity, S4L may use and share information it receives relating to the device you have used to access our websites.

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.

Law enforcement agencies may access and use this information.

We and other organisations may access and use this information to prevent fraud and money laundering, for example, when:
At any time, you have a legal right to be informed of any details and files held within our system relating to your business with Multi-lite and shop4lamps website. Please contact our accounts team in writing at the address shown below, or via email on accounts@multi-lite.co.uk should you wish to request this information.

How to contact us

If you have any queries about how we use your information or on data protection generally please contact us at the Shop4Lamps with Multi-lite UK Limited, 15 Airlinks, Spitfire Way, Heston, Middlesex. TW5 9NR

Unsubscribe from marketing information

From time to time we may contact you with details on special promotional offers or products that we think you would be interested in, via Email, Telephone, SMS or Post. If you do not want to receive these communications you can opt out in the following ways:

1/ If you receive Email marketing from our company, you will have the opportunity to ‘unsubscribe’ at the foot of every promotional email. This will remove your details from future email marketing campaigns. You may ‘opt in’ to receive marketing promotions and offers via our website shop4lamps, or by contacting our team on our contact details.

2/ If you receive SMS marketing calls from our team, you can reply with the words STOP to the SMS message to stop further messages from being sent.

3/ You can email our sales team directly on sales@multi-lite.co.uk with UNSUBSCRIBE as the subject line. Please clearly state your company name, contact and email address or SMS number that has been sent marketing information. This will then be handled and a reply mail will be sent confirming that these details have been removed.

Please note:

Requests not received in the specific format indicated, are in danger of being misdirected. We reserve the right for our customer advisors to contact you regarding your account where necessary.
  • To provide goods and services. In the course of providing such services, certain aspects of your personal information may be transferred to our agents, service providers, employees and Group Companies. We will employ appropriate security measures to protect your personal information where this is the case.
  • If we are required to disclose information about you to any relevant regulator or to anyone else if there is a legal duty to do so.
  • To administer any promotion or email newsletters that you have signed up to receive.
  • To analyse your shopping preferences to assist us improve our website experience and as part of our marketing plans. This may help us to select and tailor products, services or special discounts and to inform you about any of those we think you will be interested to hear about.
  • For marketing purposes. We may send you brochures, leaflets, catalogues and other promotional material for our products and services. We may also telephone or email you to discuss account details or for market or service research.
  • If you do not wish to be contacted for marketing purposes by S4L team, please refer to the Unsubscribe Section or if you have any concerns or questions about data protection, please email our support team on sales@multi-lite.co.uk or call 0208 561 4501.
  • Checking details on applications for credit and credit related or other facilities;
  • Managing credit and credit related accounts or facilities;
  • Recovering debt;
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