Piston Rings
0208 561 4501
Frequently asked questions and their answers

How can I get in contact with MULTI-LITE?

We have many ways in which our team can be reached.  Our office hours are 08.30 to 18.00 Monday to Friday.  Our telephone contact is 0208 561 4501 or our fax number is 0208 561 8041.

If you would prefer to email us then please use; or you can reach us directly via the website on the Contact Us section.

If you are visiting West London then feel free to arrange to visit our offices close to Heathrow, it is always best to call us prior to your visit.

Can I buy from MULTI-LITE as private individual?

Unfortunately our business is providing sales and support to companies only.  We are unable to supply or quote for private individual.  Multi-lite are a wholesaler only set up for business with other companies, independent workers or free lancers, registered organisations or governmental institutions.   Our website is based on carton and larger quantity purchases only.

What information do you need from me to quote?

In order for us to provide a detailed quotation, we would ask you to provide us with your full company name, your contact details, invoice/delivery address, phone and email contacts.  Ideally we would also ask you to provide the manufacturer's article numbers and the quantity of lamps or lighting articles you intend to buy. Our sales persons will then work on your offer and contact to you. If you have your own website, please let us know. It helps us in understanding your business and provide the right deal to win your business.

What if I cannot find the product that I am looking for, can you still help?

Yes, we have listed a number of products but we actually stock and offer many more than on our site.  If you could provide us with the product, quantity and brand then our support team will do all possible to identify the exact, nearest match or alternative product to assist you.

Can I pay with credit cards, PAYPAL or any similar payment method?

We are happy accepting all usual payment types when handling payment of your order.  We accept PAYPAL, Credit or Debit Card but note that there are
charges incurred in addition to the final offer from our team.  To remove these charges, we acceot BACS bank transfer which tends to be quicker and easier to handle for all.  Please feel free to contact us to discuss this further on 0208 561 4501 where our support team are on hand to assist.

How trustworthy is MULTI-LITE when I have to pay in advance?

You are buying from one of the world's largest specialty lighting distributors for OSRAM and PHILIPS lighting. In this case, this is not a phrase but the truth. The Multi-lite Group was established in 1988 and has constantly grown since this starting date. MULTI-LITE owns the ground and buildings of its headquarters in Reinbek near Hamburg, Germany and has subsidiaries in USA and UK.  We have an average inventory at a value of £2.5Million GBP in stock, which is increased with the seasonal fluctuations of the Entertainment industries.

How long are your delivery times?

This can vary.  Whilst we have most lamps for the entertainment and movie lighting industry in stock, we are set up to despatch orders on the date of order, respectively received payment.  Our general lead times for PHILIPS and OSRAM lamps which are in the stock of the supplier; is one week after our order confirmation. Other manufacturer's lead times may vary. Our sales and support team will keep you constantly updated with lead times on your total order.

Which freight forwarding company is the preferred MULTI-LITE partner?

For many years we have built up an excellent relationship with UPS as our main partner for parcel services.  We are also working with many other companies and can look at alternative logistics solutions, upon your request. Our logistics team is experienced to assist you in organising any sea- or airfreight transport at no extra-costs.

Can I collect from your warehouse?

We would be happy for you to arrange collection from our warehouse via your own transport/courier.  We would ask that this is arranged in advance as we would need to provide you with a collection reference.

Do I get an order confirmation?

Yes, we usually generate a PDF file containing all merchants' information you need. If you need to receive it by fax, please let us know.

Is MULTI-LITE capable of managing container loads at its facilities?

Yes, we can load and unload trucks with containers of up to 40 feet directly in our warehouse. Please ask our team for estimated lead times to your region.

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