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Returns Handling

Claims Processing

Returns Procedure for On-line Orders

Shop4lamps would like your shopping experience to be happy and that you return to trade with us again soon and pass our details to friends and colleagues, when looking for replacement light bulbs and lamps.  Nothing and no one is perfect.  If you have defective, early failure, or received items delivered damaged, we will endeavor to settle the issue quickly and without bureaucracy.

Our team will do all we can to ensure your order is shipped complete in good time. to ensure you are more than satisfied with the goods and service provided.

Should you have any questions or concerns with the goods and services we have offered, please contact our team where we do all we can to assist.

In the unlikely event that you would like to cancel, return part or all of your order due to faulty, damaged goods, incorrect item ordered, incorrect item sent or if you have decided that you no longer require this item;  please follow our Returns Procedure as set out below.

Wish to cancel your order?

You have the right to cancel your order up to 14 days from the date of our invoice.   You will then have up to another 14 days to return the goods to our address.  There are certain exceptions to standard stock cancellations, this will include any personalised goods or goods that have been advised are non-cancellable due to ordering in against your request especially.  In these instances, there may be additional cancellation charges to consider, our sales team will indicate in writing any item that may have non-cancellable terms at the point of your order confirmation.

To obtain a refund you must inform our sales team either by phone, email or in writing to advise your request to return part or all of your order.  You can also download and complete the Lamp Complaint Form below and send this to our team.  Our team will provide you with a Returns Number for you to quote and clearly mark on the items to return.  Please Do Not Send an item back to our address without a Returns Number as this may result in your refund being delayed or rejected.

Lamp Complaint Form Multi-lite

Our warehouse handling team will inspect the goods on arrival.  Our business will provide the refund against your order cancellation within 14 days of the receipt of the goods to our address.

You must take reasonable care whilst the goods are in your possession and if returning to our office, you must return the goods using a traceable service.  If you fail to do so, we reserve the right to refuse the refund or deduct a charge based on the condition of the goods. Your statutory rights are not affected.

Goods purchased online from Shop4lamps must be returned to our address:–  Multi-lite UK Limited, 15 Airlinks, Spitfire Way, Heston, Middlesex TW5 9NR with the  Returns Number clearly marked.

In accordance with your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we agree to refund any delivery charges upon receipt of the goods being returned to our office as stated.  We will not refund or pay towards returning the items to our office, this is to be arranged by the returner.

Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed.  You have a legal obligation to take reasonable care of the goods whilst in your possession.  If you fail to comply with this obligation we may have a right of action against you and charge a fee as compensation.

Faulty Goods Process

Working with leading manufacturers means that we are able to handle any reported fault/failure of goods purchased from the business quickly.

We would require you to inform our sales team of the nature of the fault/failure in writing, either by email to our sales team or in writing to our company address.  We would also need to be informed if you would require a replacement product or a refund.

In the first instance, we would require images/photographic evidence of the fault to support this claim.  In some cases we would require the product to be sent back to our office for further inspection prior to offering a replacement or refund.  If the product is required to be returned to our office, our team will arrange the safe collection from your address.  We would ask that the product is packed and prepared sufficiently to be sent via courier network.

Returned Faulty Goods will be checked on arrival and in some cases may require to be sent onto the manufacturer to inspect the product further.   Damaged goods will be checked and if confirmed, safely disposed of within our recycling facility on-site.

Once your refund/replacement has been approved, it will be processed as soon as possible and in any event within 14 days from the date of arrival at our address.  

If you have requested a replacement product, this replacement may need to be ordered in and this could impact the delivery of the replacement product.  Our sales team will keep you informed of this situation at the time of the return.

In the event of a refund, we will only make a refund using the same method of payment originally used by you to pay for your purchase.

Where the goods were delivered to a third party address and if we have asked for them to be returned for inspection, and you are unable to return them to us, you may not be entitled to a refund.

Any complaint with regards to a returned item should be made to the General Manager c/o Multi-lite UK Limited.